Returns Policy

Returns and refunds
We are not able to refund orders unless the product is faulty or damaged. In this instance, please notify us of the issue and keep the items and their original packaging. We will arrange collection of the items and will notify you once we’ve received and inspected your return, to let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@alburyvineyard.com.

We are not able to refund gift card or voucher orders.